Please email info@kacminicabs.com  or call us on 020843911111 with your booking number or journey information, and we will reply as soon as we can.

Airport / Port Transfers

Our drivers will wait 1 hour 30 minutes after your requested meeting (adjusted according to the official landing time). The transfer will be completed as a ‘No Show’ if you fail to inform us of your delay and update us on your situation at the airport. We will attempt to contact you via all means possible before classing your transfer as a ‘No Show’. We understand delays can occur due to lost luggage or busy immigration lines. However, the lead passenger is responsible for contacting our booking team via email at info@kacminicabs.com or our management team directly (a number will be provided the day before your arrival) to update us on your situation. Additional waiting time will be charged accordingly.

Non Airport / Port Transfers

Our drivers will wait 20 minutes after the meeting time you requested before the transfer is classed as a ‘No Show’. All ‘No Shows’ will be charged at the full quoted rate plus waiting time. Under no circumstances will a refund be provided.

Airport Transfers For airport journeys, our drivers will wait 1 hour 30 minutes after the meeting time you requested. The transfer will be completed as a ‘No Show’ if you fail to inform us of your delay and update us on your situation. We will attempt to contact you via all means possible before classing your transfer as a ‘No Show’. We understand delays can occur due to lost luggage or busy immigration lines. However, the lead passenger is responsible for contacting our booking team via email at info@kacminicabs.com or our management team directly (a number will be provided the day before your arrival) to update us on your situation. Additional waiting time will be charged accordingly. Local Transfers For non-airport journeys, our drivers will wait for you free of charge for 5 minutes. For on-demand bookings, your five minutes start when the vehicle arrives. For pre-bookings, the time starts from the booked journey time. Once you’re into your 6th minute, we’ll charge you for additional waiting time. See our Terms and Conditions for additional charging details. Tours & Excursions Our associated partners for tours and transfers all offer different waiting time policies. Please directly enquire with us or the associated partner if you have booked directly with them.

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Upon your transfer’s completion, you will receive a fully automated receipt via email. Please contact the booking team at info@kacminicabs.com if you have not received the receipt or require a duplicate. We kindly request that you check your spam folder before doing so. Drivers are also provided with a receipt book to provide a handwritten receipt if you prefer.

All our journeys are estimates based on historical data from previous/similar journeys. We advise providing yourself extra time to ensure you’re not late for a meeting or appointment.

In most cases, our drivers will call you directly to inform you when they have arrived and where they have parked if not directly outside the collection address. Alternatively, you will receive an SMS to confirm the driver’s arrival.

In this case, you can contact your driver directly using their mobile number provided on the driver confirmation or our management team directly (sent the day prior to your collection). Can I book a job with multiple pickup/drop-off addresses? Yes, you can make bookings via various pick-up and drop-off addresses. Kindly inform the booking team when you make your request.

Depending on availability, we can offer ‘as directed’ services within London, which allow you to keep a driver for a specified period and direct them to each destination. The driver must make more than three stops (otherwise, the price will be calculated using the pickup and drop-off points). The minimum time permitted is one hour (additional hours are charged on a pro-rata basis), and the customer must inform the driver of the route when on board. Rates start at £30/hour for a standard car.

We advise that the full address is provided for a booking to be made as the price is reflective of the full post code. If the full address is not provided at this stage, then we will not be able to provide an accurate quote for the journey. It also assists your driver to enable a seamless journey

In order to receive communication from us confirming the driver’s details, status and meeting points we do advise that a mobile number is provided when making a booking

We do not allow unaccompanied minors less than 16 years of age to travel alone in a passenger vehicle. When booking for any unaccompanied minor, the customer must inform us that an unaccompanied minor will be travelling. Written permission by a parent or legal guardian will be required to acknowledge that they are happy to travel alone. We will provide you with all the driver’s details, including a photograph of the driver, 24 hours before the scheduled collection time. We do not accept additional responsibility for any minor who travels unaccompanied in a passenger vehicle.

Children under three can travel without a child’s car seat or seat belt in a licenced taxi or mini cab, but only in the back seats. Children three years or older can travel without a child’s car seat if they wear an adult seat belt.

Please see www.gov.uk/child-car-seats-the-rules/when-a-child-can-travel-without-a-car-seat for more. Please note that we do not supply child’s car seats or baby’s seats in our vehicles. However, please inform our booking team if you would like one, and we will do our utmost to ask a driver if he/she can supply his/her own personal child seat.

We reserve the right to charge extra for journeys made during the Christmas and New Year period, but we will warn you of the additional charges prior to you booking. However, it has been our policy since we have been established that we do officially close during this period to allow our staff and drivers to spend some quality time with their families and friends without the worry to have to go to work.

Our drivers sometimes incur parking charges, which we pass on to the passengers. How much will I be charged if I keep the driver waiting? Waiting time is charged at £30 per hour for passenger cars. The first 5 minutes of waiting time are free, and after this, you will be charged in one-minute increments.

If you wish to transport an animal with you during a booking, we would require that you notify us beforehand. It is ultimately the drivers discretion as to whether they complete the booking but the animal must be secured during travel. Guide dogs are permitted in all vehicles.