We provide Meet and greet service as our drivers will be waiting for you at the international arrival hall at meeting points of each terminal. If you encounter any issues please call our 24 hours representatives 02084391111 or you may have received our driver and vehicle details as text message. You can click on the link supplied in the text to track your driver.
Terminal 2: Boots/WHsmith (store)
Terminal 3: Boots/WHsmith (store)
Terminal 4: Costa Coffee (cafe)
Terminal 5: Costa Coffee (cafe)
Gatwick North: Costa Coffee (cafe)
Gatwick South: Costa Coffee (cafe)
Luton: Please Call the driver/office
Stanstead: Please Call the driver/office
London City Airport: Please Call the driver/office
The terminal forecourts are drop-off only – waiting isn’t allowed for security reasons. If you’re picking up passengers you should use the Short Stay car parks.
Drivers are NOT authorized to pick up or wait for passengers at the drop-off areas. There is no other way around it. The passengers receive notifications by the app, and they know where they are supposed to go. You just have to wait for them at the designated level of the short-
Drivers are liable for penalty charge
All the customers has to pay the Airport Parking charges or any toll charges (congestion charge etc)
Our driver will be charged a parking fee when exiting the airport and as this fee cannot be predetermined as it can vary depending on the length of stay, we apply this charge after the booking has been completed.
Within your booking quote we include 30 minutes waiting time. You can add a delay time to your booking if you feel that you need more time. After this period waiting time is charged accordingly.
This depends on the airport you are travelling into so be sure to check your email confirmation for your specific pick up point.
If you provide us with your flight number at the time of booking then this allows for us to monitor the relevant flight and alter the collection time accordingly to ensure that we meet you when your flight lands. If you wish to add a delay time to your booking to ensure you are picked up later then you can do at the time of booking.
Our staff monitors your flight online every 10 – 15 minutes. If flight delays as an update sent to the driver. you will not be charge for any flight delays. But if there is delay more than 40 mins in the baggage area or immigration there be CHARGES APPLIES. Hourly rate of £16.00 or £4.00 for every 15 minutes.
If you provide us with the flight number at the time of the booking then we will be aware of this cancellation and therefore will cancel the booking. Should you need to make an alternative booking for a different date or time then you can do so via the web, app or our Customer Service Centre.
If you provide us with your flight number at the time of booking then we will be able to track the flight and adjust the pickup time in case of any delays.
This is all dependant on the size of the car and how many passengers are travelling.
in Saloon taxi it can carry 1 to 4 passengers. 2 medium size suitcases and 1 hand luggage
In estate it can carry 1 to 4 passengers 3 medium size suitcases and 2 hand luggage
Executive car can carry up to 4 passengers, 2 medium size suitcases 2 hand luggage
can carry up to 6 passengers, 4 suitcases and 2 hand luggage
can carry up to 8 passengers 6 suitcases and 2 hand luggage
Disclaimer: for MPV and MPV+ we will sent a mini bus if available otherwise we will sent separate vehicles at no additional costs.